FREE SHIPPING ON ALL ORDERS TO UK AND IRELAND
Returns Procedure
1 You have up to 14 days from delivery to notify us you would like to return any goods from Micro Camper City.
2 Contact our customer services team at hello@microcampercity.co.uk with details of why you want to return the goods.
3 We will get back to you with further instructions on how to return the goods or rectify your issue.
4 You send the product back to us.
5 Once we’ve received the goods and ensure all is in order, a refund will be processed within 14 days.
Refunds will be paid back via the original payment method and will take between 7-14 days to process and hit your account. You will be notified once we have received the item and it has been processed. If your refund has not been processed after four weeks of returning the item(s) please contact us.
Damaged Goods
If any item is found to be damaged upon arrival, please contact us at hello@microcampercity.co.uk within seven days. We will then assist and provide you with the information required, along with ways we can resolve the issue at hand.
Accepting Orders
At times, we may be unable to fulfil an order due to product quantities, errors in product information or problems with payment and as a result, we must cancel the order. In some circumstances we may require additional verification information before accepting an order. We will be in contact if any of the mentioned circumstances arise.
Fair Use
If we notice an unusual pattern of returns activity that is far out of the ordinary or if we have reasonable suspicion of abuse and fraud on the part of the customer or trader, we reserve the right to reject the order with reference to this ‘Fair use’ clause.
Grounds for rejection will be based on several non-discriminatory criteria. This includes but isn’t limited to:
– Excessive frequency of returns in relation to order frequency
– Consistent alleged missing or faulty parts/goods
– Using false or fraudulent identity
